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Vote 2020 x 4

It's no secret I shall be #PartyVoteGreen and likely to be Labour Paul Eagle for my Rongotai electorate. I shall also be Yes for both referenda.Now that's that out of the way you should of course ignore it and do what you feel is right.First of all I would urge you to VOTE! Make sure you're enrolled and your details are up-to-date: https://vote.nz/enrolling/enrol-or-update/enrol-or-update-online/Done that, no really I can wait, off you go, check your details ... Ok, good. This year from Wednesday 2nd September (overseas) / Saturday 5th September (in NZ) to 7pm on Saturday 19th September you get to vote on one or more of the following:The makeup of ParliamentParty voteYour local MPCannabis legalisation and control referendumEnd of Life Choice referendumYou can vote via post, look out for your voting papers later this month, or in person at many voting booths around Aotearoa New Zealand.
That's who (YOU!), when, where, how, and I shall assume you know why. If you don't…

FAIL: NZ Vodafone Pre-Pay Top-up Process

For reasons I won't bore you with I was forced to use my credit card to top up my pre-pay Vodafone mobile phone last night. Well, I attempted to.

I called 777, followed the prompts and having entered my mobile number (WHY? I was calling from the damn thing) I was then asked for a PIN*
Huh? What PIN???

Ok, let's try a different tack.
I called 777 and pressed 0 to talk to someone.

"Sorry, you do not have enough credit to make that call"

???


* Never say "PIN number" as that is "Personal Identification Number Number"

Comments

Anonymous said…
That's because they want to charge you $1 even before knowing if it's a real problem on your side (can't use the self help?) or if it's a problem on their side (our servers are down)...
Grant said…
My theory is that Vodafone want to make it difficult as possible to encourage you to go on account; nothing else explains the awful UI of pre-paid top up. I mean, you are trying to take money from your credit card and give it to Vodafone & they demand you setup a credit card number and pin etc; why would they make this difficult. I feel like a failure, but just buy a pre-paid top-up at a shop when I need it; if having people print out bits of paper is the easiest solution in 2008, then you know the system has too be non-optimal.

Compare this with how easy it is to say top up your TM account.