KM - it's all about people

Colabria - A Model for Global Knowledge Management within the Enterprise

After looking at 140 KM frameworks worldwide, here are some of the conclusions in the paper (pdf). (Some from other references.)

"...Making time to converse at every level of an organization is not an indulgence, not a luxury, it is an imperative..."

"...portals must be seen as collaborative information systems..."

"...emphasis is on people and their behaviors and roles in enterprise operations..."

"...the digital information system, centered on the knowledge-worker, requires a human centric design approach to place the knowledge-worker into the heart of the design process..."

"...knowledge resides primarily in the heads of individuals, and in the social interactions of these individuals. It cannot be consider as an object such as data are in digital information systems."

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